Cancellation Policy

Our cancellation policy refers to all confirmed bookings at Min y Don Christian Adventure Centre.

Your booking is confirmed when a completed booking form and payment/issue of deposit invoice for a non-refundable deposit is made.

Cancellations must be made in writing and is only effective on the date the cancellation is received.

A reduction in School/Group numbers, must be made in writing either by email or completed Activity Preferences form.

 

Cancellation of a booking, for whatever reason, by either a group, school or individual, will be subject to the following charges:

Family Holiday Weeks

Cancellation occurs Percentage of full fee due
More than 84 days (12 weeks) Booking Deposit Only
Within 84 days (12 weeks) 60% – VAT
Within 56 days (8 weeks) 80% – VAT
Within 42 days (6 weeks) 100% – VAT

 

Groups and Schools

Reduction in numbers occurs Action needed
Before Balance of Fees invoice is issued. Email to inform of group number changes.
Once Balance of Fees invoice is issued. Amendments can be made to your Balance of Fees, as long as it can be paid before the due date.
7 days before Balance of Fees due date. Your balance of fees cannot be changed.

 

Refund Requests – Groups and Schools – Refund requests for individual cancellations that occur 7 days before your arrival date will be dealt with on a case-by-case basis.  We may ask for further information regarding the cancellation to help in our consideration.

Refund Requests – Family Holiday Weeks – We are unable to offer refunds for holiday week bookings cancelled due to accident or illness.  Please see the note below regarding travel insurance.

Travel Insurance – We recommend that guests & group leaders consider taking out appropriate travel insurance to safeguard against risks such as theft, accident, illness or the cost of cancelling a holiday/residential visit.

Transferrals – In the event of a booking cancellation, a transfer to an alternative date may be considered, if a date is available.  Such cancellations/transferrals will be dealt with on a case-by-case basis and you may or may not be able to transfer your booking deposit.

Cancellations by Min y Don – In the event of your course or holiday having to be cancelled by Min-Y-Don, you will be offered either a full refund, or a similar course on different dates.

This cancellation policy was updated: June 2024