FAQ’s

Here are some questions we sometimes get asked by guests coming to Min y Don. If you still have any questions, feel free to contact us.

Q. Is there WiFi / mobile signal at Min-y-Don?

A. WiFi is available and accessible throughout the centre, so you can connect your wireless devices; just ask for the passcode when you arrive. Depending on which mobile network you are with, signal is either very unreliable or non-existent. You can check signal coverage on your network provider’s website - our postcode for reference is LL39 1BZ

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Q. Will there be Min-y-Don staff on duty in the evenings / at night time?

A. Yes. There will be at least two members of the Min-y-Don team on duty each evening. These instructors will run the evening program and will also be around until about 11pm if needed. Before the instructors go off duty they will put the centre into ‘night time mode’ by turning off all but the essential lights and making the centre secure. If any emergencies arise during the night after 11pm, you will be told / shown how to contact the onsite managers.

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Q. Are your Instructors qualified?

A. All of the instructors that will be leading your sessions at Min-y-Don are qualified up to and often beyond the levels that the Adventure Activity Licensing Service has specified. In addition to this all staff are also regularly given in-house training and observed to ensure that our high Min-y-Don standard is maintained.

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Q. The Outdoor Activities my child will be doing are risky, aren't they?

A. All outdoor activities carry some element of risk. However, at Min-y-Don we keep these risks to a minimum by regularly undertaking safety checks of equipment, employing highly qualified and experienced staff, and by complying with the requirements and advice of the Adventure Activities Licensing Service.

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Q. What if my child gets injured or ill?

A. Here at Min-y-Don there are very few instances of visitors becoming injured. We find that when injuries do happen they are normally very minor incidents and that they tend to occur during the guests free time - time when Min-y-Don instructors are not directly supervising the guests. All of our Instructors are qualified and capable First Aiders. If your child were to become ill or injured to an extent where he/she needs to visit a doctor, either ourselves or the group leader would inform you of the exact circumstances and the proposed plan of action.

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Q. What type of insurance do you have?

A. Min y Don has Public Liability insurance which is a legal requirement for places organising adventure activities. We advise that guests take out cancellation insurance to cover you in case any unforeseen circumstances prevent you being able to come away on holiday. We send family and non-school groups details of a policy we recommend when we issue our confirmation of booking details.

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Q. What age does my child need to be before they are allowed to take part in activities?

A. Each activity has different demands; therefore there is no definitive answer. However, to ensure that safety equipment fits properly we say that children wanting to participate in the more adventurous activities that require a helmet / harness / buoyancy aid, need to be 5 years of age. However, activities such as treasure hunts, nature studies and art & craft have no age restrictions.

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Q. What medical / physical conditions might exclude participation in activities?

A. Due to the terrain of the site, Min-y-Don is not a suitable venue for those with severe physical disabilities. If you are coming to Min-y-Don and are worried about a medical or physical condition restricting your participation, please phone or email us and we will happily discuss this with you. If you have a severe medical condition, it may also be worth checking with your doctor before your visit to check which activities would be suitable.

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Q. Do I have to be a Christian / part of a Christian group, to come to Min-y-Don?

A. No. All are welcome whether you have a strong faith, some faith or none at all.

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Q. What makes a Christian Adventure Centre different from other Adventure Centres?

A. Min-y-Don was opened in 1961 and was one of the first Christian Adventure Centre. The purpose of Min-y-Don was and still is, to provide guests with opportunities to participate in outdoor activities, within a healthy Christian family environment. All the instructors here at Min-y-Don are committed Christians and would be happy to share what that means to them. Most evenings we hold a short and informal ‘Epilogue’ to end the day. This time is organised by Min-y-Don instructors and is designed to be a very interactive time that incorporates a Christian message.

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Q. Does Min-y-Don have a child protection policy?

A. Yes. We operate a very effective child protection policy and our Staff Team receive child protection training on a regular basis.

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Q. Is the Min-y-Don site secure?

A. Yes, Min-y-Don is a very secure site and is not a place where members of the public can wander around of their own accord. Visitors are easily identified and we request that all who visit inform us beforehand. The Centre is made secure at night time and members of the staff stay on duty in the evenings. The Centre Managers House and the staff accommodation is also located on the site.

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Q. What do I need to bring with me to Min-y-Don?

A. Once you have booked to come to Min-y-Don you will be sent a few helpful bits of information, including a Kit List specific to the type of visit that you have booked onto.

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